What is your cancellation policy?
If a cancellation is made by the tour participant more than 7 days prior to the selected tour date a full refund will be available to the tour participant.

If a cancellation is made by the tour participant between 24 hours and 7 days prior to the selected tour date a 50% refund will be offered, or the ticket can be transferred over to another tour on a different date.

If a cancellation is made by the tour participant within 24 hours of the selected tour date there will be no refund or change of tour date offered.

You can reschedule the date or time of your experience within 24 hours of booking and up to 72 hours before the experience is scheduled to start. If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.

Do you run in wet weather?
We do run in all weather. We can escape the rain in most spots and give our guests shelter. Bring a rain jacket or umbrella though!

Is this a historic tour?
We do not promote our tours as a historic tour but we definitely will cover a lot of history.

What languages are the tours offered in?
Currently all tours are offered in English.

Do I need to bring a printed copy of my ticket?
No, save the paper and don't print your ticket. The digital version on your phone is fine.

I’m a Launceston local, will I enjoy the tour?
Yes! We love to host Launceston locals, especially when we have a mix of tourists too so we can share stories. Most of our guests learn something new about their home town.

Do I need to book?
Yes, we do require you book in advance. This can be easily done on via 'Book Now' and use the calendar to check availability. Booking will also ensure you receive our list of recommendations straight to your inbox after the tour.

Can I book a tour within 2 hours of the start time?

Yes, you can! However, bookings within 2 hours of a tour’s start time are not available online. To secure your spot, please give us a call at 0458 527 480.

What if no one answers when I call?

If we’re unable to answer immediately, please leave a message with your name and phone number. We’ll get back to you as quickly as possible to confirm your booking.

Do you do run private tours?
Yes, we can offer private tours to all kinds of groups. We aim to be very competitive with our prices but it does depend on the size and length of the tour. We can offer tours for families, school groups, tour groups, corporate and families.

Can I take photos during the tour?
Absolutely! We encourage you to capture all the memorable moments along the way. Feel free to snap away and share your experience!

Is there a guide on the tours?
Yes, each tour is led by our friendly local guides who are excited to share their knowledge and passion for Launceston with you!

Is the tour wheelchair, pram and mobility scooter friendly?
Our tour is certainly is! We use only council footpaths and crossings through-out the tour. If you do require further assistance, please reach out to us in advance through the contact us page so we can accommodate.

Do you offer companion card discounts?
Absolutely we do! You will see the option for a companion card when booking your tour. We offer a full discount to those who present a companion card.

How far do we walk? Are there places to sit?
The Heart of Launceston tour covers approximately 1.5 km, featuring numerous stops along the way where you can sit or lean. It’s designed to be suitable for all fitness levels, ensuring everyone can enjoy the experience!

Can I bring my dog on the tour?
While we love furry friends, our tours are designed for human guests only. However, service animals are always welcome!

What happens if it rains?
Don’t let a little rain dampen your spirits! Our tours go ahead in most weather conditions, but if it’s particularly severe, we’ll be sure to keep you informed about any changes.

Are snacks or refreshments provided?
While we don’t provide snacks or drinks during the tour, we’ll point you to some great local spots along the way where you can grab a bite or a drink afterward!

What’s included in the tour?
Get ready for a delightful experience! Our tour includes a number of gin tastings, tasty snacks, and some extra surprises along the way to make your journey truly enjoyable.

Are there any age restrictions for the tour?
Our gin walking tour is perfect for adults aged 18 and over. Just remember to bring along a valid ID so we can verify your age!

What should I wear?
We recommend wearing comfy shoes and clothes suited for a fun day out. Since we’ll be doing some walking, make sure you’re ready for adventure!

How long does the tour last?
Our tour typically lasts around 3hrs with plenty of time to soak in the sights and enjoy breaks along the way. You won’t want to miss a moment!

How many drinks can I expect on the tour?
The number of drinks offered depends on the tour length and time. We’re happy to discuss your preferences and customise a tour that meets your desires! If you're booking with a festival, be sure to check out the booking landing page for specific information related to that event.

What is the policy on behaviour during the tour?
We ask that all guests take responsibility for their behavior. We want everyone to enjoy the experience, so please keep it fun and respectful—uncontrollable and disruptive behavior won’t be tolerated.

What happens if someone is deemed unruly or disruptive?
If a guest becomes unruly or disruptive, they may be asked to leave the tour. Unfortunately, this means they won’t be eligible for a refund, as we want to ensure a great time for everyone.

Can I consume alcohol during the tour?
We love a good time, but any guest who consumes, or is suspected of consuming, alcohol in a non-licensed area may be asked to leave the tour. We appreciate your understanding!

Do you have any recommendations regarding transportation after the Gin Masterclass?
We highly recommend not driving after our Gin Masterclass so you can fully enjoy the experience. While we can’t take responsibility for your ride home after the tour, we’re happy to help you find safe transportation options!

What can I expect to see on the Art Walk?
Get ready for a feast for the eyes! Our Art Walk will take you through stunning galleries, vibrant street art, and intriguing installations, showcasing the rich creativity of Launceston’s artistic scene.

Is the Art Walk suitable for all ages?
Absolutely! Our Art Walk is designed to be enjoyable for art lovers of all ages. We encourage families and friends to join in the fun!

Do I need to have an art background to join the tour?
Not at all! Whether you’re an art aficionado or just curious, our knowledgeable guides will share fascinating insights that everyone can appreciate.

How long does the Art Walk last?
The Art Walk typically lasts around 2 hours, giving you plenty of time to soak in the sights and learn about the art along the way.

Are there places to sit during the tour?
Yes! There are various stops throughout the tour where you can take a moment to sit and absorb the art and atmosphere. We want you to feel comfortable while exploring!

Can I take photos during the Art Walk?
Definitely! We encourage you to capture the beauty around you, so feel free to snap photos and share your experience with friends and family.

What happens if it rains?
Don’t worry! Our Art Walk goes ahead in most weather conditions. If the forecast looks particularly gloomy, we’ll keep you updated about any changes to the schedule.

What can I expect to learn on the Dark Side Tour?
Prepare for a captivating journey into Launceston’s shadowy history! Our Dark Side Tour reveals chilling tales of murder, hangings, notorious gaols, and the grim events of the Black War, bringing the city’s past to life in a way you won’t forget.

Is there an age restriction for the tour?
Yes, the minimum age for our Dark Side Tour is 15 years old. We want to ensure that everyone can fully appreciate the stories we share!

How long does the Dark Side Tour last?
The tour lasts approximately 2 hours, allowing plenty of time to delve deep into Launceston’s darker history while enjoying the eerie atmosphere.

Is the tour suitable for all fitness levels?
Yes! The Dark Side Tour is designed to accommodate all fitness levels. While we’ll be walking through the city, we keep a leisurely pace and make stops along the way.

Can I take photos during the tour?
Of course! We encourage you to capture the moment and share the experience with your friends.

What should I wear for the Dark Side Tour?
We recommend wearing comfortable shoes and clothing suitable for walking. Depending on the weather, a jacket or umbrella might come in handy as we explore the city’s haunting tales!

What if it rains?

We do run in all weather. We can escape the rain in most spots and give our guests shelter. Bring a rain jacket or umbrella though!

What areas do the private tours cover?
Our private tours are specifically designed to explore the beautiful City of Launceston. We’ll guide you through the highlights and hidden gems that make our city special!

How do I customise my private tour?
Customising your tour is easy! Just reach out to us with your preferences, and we’ll work together to create an itinerary that suits your group’s interests and needs. Whether it’s a specific theme or particular sites you’d like to visit, we’re here to help!

What is the minimum group size for a private tour?
We welcome groups of all sizes! Whether you’re coming with a few friends or a larger gathering, we can accommodate you.

How long do the private tours last?
The duration of your private tour can be customised based on your schedule and interests. Just let us know how much time you have, and we’ll create an experience that fits!

What happens if I need to cancel or reschedule my private tour?
We understand that plans can change! Your private tour terms and conditions will guide you through this process.